Help

Please select from the following areas of help:

About Us

What is Oli's Environmental Policy?

What is Oli's commitment to me?

What is Oli's Code of Practice?

How can I contact Oli for further information?

Is Oli a member of the Mailing Preference Service?

Who is Oli?

Can you give me some corporate information?

Do you have any stores?

What is the Oli Look Book?

How do I use the Oli Look Book?

How do I buy items from my Look Book Collection?
Ordering

How do I order?

I have a promo code, how do I claim my online discount?

Buy now and pay later interest free with Oli!

What are Offer/Promotional codes?

Why is part of my order missing?

I forgot to use my Offer code when I placed my order. Can I still claim my discount?

My order is a gift for someone. Can I add gift wrapping or a message?

The item I want has sold out. Will you get any more in?

How do I cancel an order?

Are discounts shown on online orders?

Why does my discount not show on my order?

What happens once I place my order online?

Do I need an email address to order online?

Can I track my order?

What is a Media code?

What is Quick Order?

Will my order be delayed if any items are out of stock?

Will I be told if items I order are out of stock?
Payment

How does the Oli Account work?

How do I make payments to my Personal Account and can I pay my balance off in full?

What are your pricing terms and conditions?

What is MasterCard SecureCode?

What is Verified by Visa?
Delivery

What are your furniture delivery times?

Do you offer Next Day Delivery?

Can I choose a delivery date/time?

What are your Special Delivery Services?

Can I change my delivery address after I have placed my order?

How can I recycle my packaging and old products?

Do you deliver to BFPO addresses?

Do you deliver to Ireland?

Can I have an order delivered to a different address than my home?

What is 3 Day* Delivery Service?

What if I am out when my goods are delivered?

How much is delivery?

How long is delivery?
Returns

What items can I return?

How do I Return On | Off products?

What happens if my returns are late?

What items can I or can't I return?
Financial Services

Do you offer Product Replacement Cover?

Do you offer Extended Cover?

Do you offer any financial services?

Do your prices include VAT?
Managing Your Account

I can't log in to my online account - is there a reason for this?

What if I forget my password?

How do I change my account details?

Why do I have an account number?

Can I manage my account online?

What does remember me do?
Privacy

What is your data protection policy?

What is your privacy policy?