• Help

Please select from the following areas of help:

• About Us

  Who is Oli?

  What is Oli's Environmental Policy?

  What is Oli's commitment to me?

  What is Oli's Code of Practice?

  How can I contact Oli for further information?

  Is Oli a member of the Mailing Preference Service?

  How do I use the Oli Look Book?

  Can you give me some corporate information?

  Do you have any stores?

  What is the Oli Look Book?

  How do I buy items from my Look Book Collection?

• Ordering

  How do I order?

  Is it safe to order online?

  I keyed a promotion code in at checkout but my discount wasn't taken

  I have a promotion code - how do I use it?

  What are Offer/Promotional codes?

  Why is part of my order missing?

  I forgot to use my Offer code when I placed my order. Can I still claim my discount?

  My order is a gift for someone. Can I add gift wrapping or a message?

  The item I want has sold out. Will you get any more in?

  How do I cancel an order?

  Are discounts shown on online orders?

  Why does my discount not show on my order?

  What happens once I place my order online?

  Do I need an email address to order online?

  Can I track my order?

  What is a Media code?

  What is Quick Order?

  Will my order be delayed if any items are out of stock?

  Will I be told if items I order are out of stock?

  What are the terms and conditions for the 10% off first order and free delivery offer?

  Terms and Conditions for 20% off selected knitwear

  20% discount code for Facebook fans and Twitter followers

• Payment

  Important information for Oli Account customers

  Make a payment online.

  Payment methods

  How does the Oli Account work?

  How do I make payments to my Personal Account and can I pay my balance off in full?

  What are your pricing terms and conditions?

  What is MasterCard SecureCode?

  What is Verified by Visa?

  What is the card security code?

• Delivery

  Will delivery be affected by the weather conditions?

  How does the free delivery offer work?

  What if I'm not in to receive the delivery?

  Do you offer international deliveries?

  Can I have my order delivered to an alternative address?

  Do you deliver to BFPO addresses?

  Do you deliver to Ireland?

  Do you offer Next Day Delivery?

  Can I choose a delivery date/time?

  What are your Special Delivery Services?

  Can I change my delivery address after I have placed my order?

  How can I recycle my packaging and old products?

  How much is delivery?

  How long is delivery?

  Will my order be affected by the Royal Mail strikes?

• Returns

  How do I make a return?

  I haven't received my refund yet?

  Can I cancel my order under the Distance Selling Regulations?

  What's your returns policy?

  Can I return items from my work address?

  What items can I return?

  What happens if my returns are late?

• Financial Services

  Do you offer any financial services?

  Do your prices include VAT?

• Managing Your Account

  I can't log in to my online account - is there a reason for this?

  What if I forget my password?

  How do I change my account details?

  Why do I have an account number?

  What does remember me do?

  Can I manage my account online?

  Want to opt out of receiving paper statments?

• Security

  Is the site secure?

  What is your data protection policy?

  What is your privacy policy?

  Forgotten Password

Contact us

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