Help

Please select from the following areas of help:

About Us

Who is Oli?

What is Oli's commitment to me?

What is Oli's Code of Practice?

How can I contact Oli for further information?

Is Oli a member of the Mailing Preference Service?

Can you give me some corporate information?

Do you have any stores?

What is the Oli Look Book?

How do I buy items from my Look Book Collection?
Ordering

How do I order?

What are Offer/Promotional codes?

Is it safe to order online?

I keyed a promotion code in at checkout but my discount wasn't taken

I have a promotion code - how do I use it?

Why is part of my order missing?

I forgot to use my Offer code when I placed my order. Can I still claim my discount?

The item I want has sold out. Will you get any more in?

How do I cancel an order?

Are discounts shown on online orders?

Why does my discount not show on my order?

What happens once I place my order online?

Do I need an email address to order online?

Can I track my order?

What is Quick Order?

Will my order be delayed if any items are out of stock?

Will I be told if items I order are out of stock?

My order is a gift for someone. Can I add gift wrapping or a message?

How do I use the Oli Look Book?
Payment

Make a payment online.

Payment methods

How does the Oli Account work?

How do I make payments to my Personal Account and can I pay my balance off in full?

What are your pricing terms and conditions?

What is MasterCard SecureCode?

What is Verified by Visa?

What is the card security code?

Can I pay by Direct Debit on my Oli Account?
Delivery

How much is delivery?

Do you offer Next Day Delivery?

How long is delivery?

Can I have my order delivered to an alternative address?

Can I choose a delivery date/time?

Can I change my delivery address after I have placed my order?

What if I'm not in to receive the delivery?

How does the free delivery offer work?

Do you offer international deliveries?

Do you deliver to BFPO addresses?

Do you deliver to Ireland?

Can I specify a safe place for the courier to leave my parcel if I'm not at home?
Returns

What's your returns policy?

How do I make a return?

I haven't received my refund yet?

Can I cancel my order under the Distance Selling Regulations?

Can I return items from my work address?

What items can I return?

What happens if my returns are late?
Financial Services

Do your prices include VAT?
Managing Your Account

I can't log in to my online account - is there a reason for this?

What if I forget my password?

How do I change my account details?

Why do I have an account number?

What does remember me do?

Can I manage my account online?

Want to opt out of receiving paper statements?
Security

Is the site secure?

What is your data protection policy?

What is your privacy policy?

Forgotten Password
Terms and conditions

Free delivery offer for orders over £100 - code RHMP

What are your pricing terms and conditions?

York Student Union Summer Ball 20% discount

Diamond Insurance Best Friend Club 20% discount

Footballers Widows 20% discount

Closer Magazine TV Box 20% off full priced fashion only

Heat Magazine TV Box -20% off full priced fashion only

The Student Guide – Win £200 to spend with Oli.co.uk + 20% off

Beyond Travel Magazine 10% discount and free standard delivery

Win £250 to spend and get 20% off in association with ELLEuk.com

Terms and Conditions for 25% off with code RT6P

Free standard delivery offer with code RNMP

Terms and Conditions for More! magazine reader offer
Recycling

How can I recycle my packaging and old products?